Shipping policy

Free tracked shipping NZ-wide
We offer free tracked shipping on all orders delivered within New Zealand.

Delivery times
Please allow 8–15 business days for your order to be delivered. Delivery times can occasionally be longer during busy periods such as Christmas.

Tracking your order
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number, so you can follow your parcel all the way to your door.

Shipping address
Please make sure your shipping address is complete and correct when placing your order. If you need to change your address, please contact us as soon as possible at reborndollsnz@gmail.com.

Lost or damaged parcels
If your parcel arrives damaged or appears to be lost, please contact us and we will make it right.

Questions
If you have any questions about shipping, please email us at reborndollsnz@gmail.com.