Track My Order

Your baby is on the way to you. Here you can check where your order is, any time.

Track my order

How it works

1. Tap Track my order.
2. Enter the email address you used at checkout.
3. We'll email you a 6-digit code. Enter it to sign in. No password needed.
4. Open your order to see its status and tracking link.

When will my baby arrive?

Orders are processed within 2–3 business days, and delivery usually takes 10–15 days. Shipping is free and tracked anywhere in New Zealand.

No tracking link yet?

If your order doesn't show a tracking link yet, your baby is still being prepared for the trip. As soon as your baby ships, the tracking link will appear in your order and we'll email it to you too.

Need help?

Email us at reborndollsnz@gmail.com with your order number (it starts with #), or send us a message through our contact form. You'll also find answers to common questions on our FAQ page.