Frequently Asked Questions

Delivery is free on every order, anywhere in New Zealand, and every baby is sent with tracking. There's no delivery fee to add at checkout.

Orders are processed within 2–3 business days, and delivery usually takes 10–15 days. During busy times it can take a little longer, and we'll always keep you updated.

When your baby ships, we email you a tracking link, which becomes active within 24 hours. You can also check your order any time on our Track My Order page.

A reborn doll is a lifelike baby doll made to look and feel like a real newborn, with details like soft skin tones, tiny creases and delicate lashes. The art of creating these lifelike babies is called reborning.

Reborn babies are loved by all kinds of people: children who adore caring for a baby of their own, collectors who appreciate the fine detail, grandparents looking for a gift that will be treasured, and adults who find a lifelike baby calming and comforting to hold. Many are given as a gift for a birthday, Christmas or a special milestone.

Right here. Reborn Dolls NZ is a New Zealand online store with more than 100 lifelike babies to choose from. Every order comes with free tracked shipping NZ-wide and free returns and exchanges within 30 days. Start with our Most Loved babies, or browse every baby.

There's no wrong choice: all three are lifelike and made to be loved. Simply pick the one that suits you:

• Full silicone: silicone from head to toe, with soft, squishy skin and a natural weight in your arms. Perfect if you love a baby that feels wonderfully real to touch. Shop full silicone babies
• Full vinyl: soft-touch vinyl from head to toe, with beautifully detailed features and a body that's easy to dress and keep clean. Perfect if you love changing outfits, sweet poses and photos. Shop soft-touch vinyl babies
• Cloth body: soft-touch vinyl head, arms and legs with a soft, huggable body that settles into your arms just like a newborn. Perfect if you love long, cosy cuddles. Shop cloth-body babies

Every baby's page shows exactly what they're made of, so you can choose with confidence. And with free returns and exchanges within 30 days, you can always change your mind.

Every baby in our Full Body Silicone collection is made entirely of silicone. Some of our vinyl babies are described as "silicone vinyl" or "soft silicone", which means a soft-touch vinyl rather than full silicone. You'll always find the exact material on each baby's page.

Full silicone babies and most full vinyl babies can join in at bath time, which is one of the loveliest parts of having a reborn. Use lukewarm water and a little mild soap, then pat them dry and let them air-dry completely before dressing. Cloth-body babies are made for cuddles rather than baths, and a soft, slightly damp cloth keeps them fresh. You'll find more simple tips under Caring for your baby.

Each baby's page shows their safety details, and most of our babies meet CE and EN71 toy safety standards and are made from non-toxic, BPA-free materials. We recommend them for children aged 3 and over, and small accessories like the magnetic dummy should be used with an adult nearby.

Our babies start from under $20 for tiny mini babies and $69 for palm-sized minis, up to around $859 for large full silicone babies. Price mostly comes down to size, material and detail, and full silicone is our most premium choice. Delivery is free on every order. Looking for a beautiful first baby? Browse our Under $200 collection.

Our babies come in four sizes, so there's a perfect fit for everyone:

• Palm-sized minis, 15–18 cm (6–7 in): small enough to sit in the palm of your hand.
• Premmie babies, 22–35 cm (9–14 in): as tiny as a real premmie, and so easy to cuddle.
• Newborns, 38–53 cm (15–21 in): just like a real newborn.
• Toddlers, 55 cm (22 in) and up: a big, cuddly armful. Shop toddler babies

Each baby's page shows their exact size in centimetres and inches.

Yes. Some of our babies are wide awake with bright open eyes, and others are peacefully sleeping. You'll also find rooted hair, softly painted hair or a sweet bald head, so you can choose the look you love.

Your baby will be the same model you see in the photos. Small details like hair, colouring and lashes can vary slightly from baby to baby, so every baby is one of a kind. If the pictured outfit isn't available, we send a similar outfit of the same quality.

Yes. When you choose a twin set, you receive two babies. Many of our boy and girl babies can also be bought as a twin set, so just pick the twin option on the baby's page. See all our twin reborn babies.

Every baby arrives dressed, usually in the outfit shown, and their clothes can be changed, so you can enjoy dressing them in new outfits. Many also come with a feeding bottle, a dummy and a birth certificate to fill in with their name, and some come with a nappy too. Check the baby's description to see exactly what's included with them.

Yes. Your baby arrives in a box, sent in plain outer packaging, so nothing gives the surprise away at the door. If your baby comes with a birth certificate, filling it in together makes a lovely first moment.

Most of our newborns fit 0–3 month baby clothes, and our toddlers usually fit 3–6 months. Premmie babies fit premmie-size outfits, and palm-sized minis wear doll-size clothes. Each baby's page tells you the right size, so you can shop for extra outfits anywhere.

Lovely and real. Our full silicone newborns are beautifully weighted at around 2.5–3 kg, close to a real newborn, so they settle into your arms with a soft, natural heaviness. Soft-touch vinyl and cloth-body babies are a lighter 1–1.5 kg: easy for little arms to carry and comfy for long cuddles.

Yes. Our checkout runs on Shopify with secure, encrypted payments, and we never see your full card number. Every order is tracked, delivery is free, returns and exchanges are free within 30 days, and if your baby arrives damaged or faulty we'll sort it out at no cost to you. You're also protected by the New Zealand Consumer Guarantees Act.

Visa, Mastercard, American Express, Apple Pay, Google Pay, Diners Club, JCB and Discover. Prefer not to type in your card number? Apple Pay and Google Pay let you pay with a tap.

Join our email list at the bottom of this page to hear about offers first. And if you're shopping to a budget, our Under $200 collection is full of beautiful babies.

Let us know within 30 days of delivery, with your order number and a photo. We'll reply as quickly as we can, send you a free return label and repair, replace or refund your baby at no cost to you. This is in addition to your rights under the New Zealand Consumer Guarantees Act.

Yes. We offer free returns and exchanges within 30 days of delivery. Just email us at reborndollsnz@gmail.com to start your return, then send your baby back in the same condition you received them, with everything they came with (outfit, dummy, birth certificate and care sheet) and in the original packaging. Once your return is accepted, we'll send you a free return shipping label and instructions. See our full returns policy.

Message us as soon as possible with your order number. If your baby hasn't been sent yet, we'll do our best to update or cancel your order.

Caring for your baby is simple, and it soon becomes part of the joy. A few gentle habits keep them looking as lovely as the day they arrived:

• Keep your baby out of direct sunlight and away from heaters, windowsills and hot cars, so their colouring stays soft and true.
• Choose light-coloured clothes and wash new outfits before dressing, as dark or bright dyes can stain soft skin. Keep pens and newspaper away too.
• Pick your baby up just as you would a real newborn, supporting their head and body rather than lifting by an arm or leg.
• When changing outfits, guide tiny fingers and toes gently through sleeves and legs.

• Full silicone and full vinyl: wipe with a soft cloth dampened with lukewarm water and a drop of mild, unscented baby soap, then pat dry with a lint-free towel.
• Cloth body: spot-clean with a barely damp cloth and let it dry completely. Please don't soak or machine-wash the body.
• Dust or lint on silicone: whisk it away with a soft make-up brush or a slightly damp, lint-free cloth.
• Skip baby wipes, alcohol, lotions, oils and household cleaners, as they can dull or damage the skin.

Brush rooted hair gently with a soft baby brush, working in the direction it grows. If it needs a refresh, mist it lightly with cool water and let it air-dry, and skip hairdryers, straighteners and styling products. Painted hair just needs a soft, damp cloth.

When it's time for a rest, lay your baby down somewhere cool and dry, out of the sun, with their head and body supported. For longer storage, make sure they're completely dry, dress them in light clothes and wrap them loosely in a soft cotton blanket or pillowcase rather than plastic.

Please check your junk, spam or promotions folder first. Still can't find it? Email us or use our contact form with your name and the email you used at checkout, and we'll confirm your order for you.

Email reborndollsnz@gmail.com or send us a message through our contact form. We aim to reply within one business day.